Returns & Refunds

How Do I Return An Item?

• We offer a 30-day satisfaction guarantee on our products and online programs, excluding lab tests.
• Unopened products (excluding lab tests) may be returned within 30 days of purchase for a refund, minus a processing fee of 15%. Please note that all containers must have the original seals intact to be eligible for a refund. Please note that some manufacturers may impose a restocking fee for processing returns and this fee will be deducted from your refund amount.
• Shipping Fees are non-refundable.
• Return shipping paid by the customer.
• Please contact us to obtain a Return Authorization Number.

Please note: if you do not receive a Return Authorization Number and/or return a product to the wrong address, you will not be eligible to receive a refund.

What Is The Cancellation Policy For Lab Tests?

• Due to the fees we incur after a test order is placed, we are unable to offer refunds, returns or exchanges on test orders.
• Please read the individual terms and conditions for the test you are considering for more details.